Executive Diploma in Retail Management

About this course

This executive diploma looks at retail from the shop floor to the supply chain. It runs for six months and BIMT lists EduPro (UK) as the awarding body. The modules are retail store operations and inventory management, principles of accounting and finance, CRM fundamentals, market research and sales techniques, principles of organisational behaviour, business law and a mandatory field visit. The page highlights customer service: creating a good impression, handling customer queries, managing workplace conflict and building repeat customers. Students also learn how technology is used to collect and interpret retail data and to generate reports. Entry needs are modest: applicants should be 16 or older with intermediate English. Roles BIMT mentions include retail supervisor, retail controller, purchasing manager, inventory manager, shop floor manager and merchandising manager.